PFEIFFER HOUSE MUSIC
Frequently Asked Questions and Customer Service
Frequently Asked Questions and Customer Service
| Pfeiffer House Music Please use the form below to contact us. Be sure to include your e-mail or phone number so we can reply. You can also call us Toll Free at 1-(877)-815-0808, however, we do not have a phone staff to answer your call immediately. But you can leave a message including your name and phone number and we will call you back. |
Q: I am considering using your music curriculum, but I don't know where I should begin. Do I have to start at the very beginning with Kindergarten Music? A: No. Although our grades do build on each other, they all cover beginning basics. We recommend starting with their current grade level. Q: What is the difference between the Public (secular) version and the Christian versions? A: The Christian versions contain many scriptural references and songs and rhythm chants which are based on teachings from the bible. The public secular version has been modified to secular themes. Currently the secular version is available for Kindergarten and First Grade, however, we are working on secular versions of all of the grades. Q: What is the difference between the Homeschool Edition and the Classroom Edition? A: The only real difference is in how students are referred to. The Homeschool edition may refer to the student as "your child" and the classroom edition may refer to your students as students. There are also some minor activity changes that are more conducive for one or the other. Q: There are fourteen lessons per grade. How should we use this throughout the school year? A: We recommend teaching one to two lessons per month with review in the weeks between. There are lots of other suggested activities you can do, which if you actually do them will take plenty of time. Our curriculum really goes hand in hand with other learning subjects, so it will seem like a pleasant natural fit to your child's learning schedule. Q: Should music curriculum be fun? Is Pfeiffer House Music curriculum fun? A: Yes! Why should music curriculum be boring and tedious? Children being taught with boring music curriculum will learn to dread it rather quickly. But we are hearing from families and teachers from all over the country who tell us that our curriculum is fun, and that the kids really enjoy it. Wait until they learn and sing "I Left My Big Yellow Dog in Topeka". Our curriculum was written to be enjoyable not only for children, but for you as well. Q: I am not musically inclined. Can I really teach this music curriculum? A: Yes. Follow the instructions in the book. The CD will play the songs and exercises for you. Q: Can I download the curriculum instead of receive it in booklet and CD form? A: We are currently working on a downloadable version of the curriculum. Please contact us if you would like to be notified when it is ready. Q: What is your return policy? A: You can simply return your order to us within 30 days and we will issue a full refund, as long as the materials are not damaged. We will not hassle you or ask questions, but we would appreciate knowing the reason you are returning it, so that if there is a problem, we could improve. Q: Can I mail a check for my order? A: Yes. When you check out you can choose that as a payment option. You will be given our address. As soon as payment is received, your order will ship. Q: I am not comfortable ordering on line. Can I place my order over the telephone instead? A: Yes. Call us at Toll Free at 1-(877)-815-0808 and leave your name and number. We will return your call as soon as possible. We can process your credit card payment over the phone securely through PayPal Virtual Terminal. Or if you wish not to use a credit card we would provide you with our address where you can send your check. Q: When can I expect to receive my order? A: You can expect your order to arrive within about a week. We ship curriculum via USPS Priority Mail which takes 2-3 business days. We normally ship 1 to 2 days after an order is received. Instruments are sent UPS or Fedex ground which takes a little longer. If you need your order by a certain time, please let us know and we will do our best to expedite your order. Q: I need my order shipped overnight or express. Can you do this? How much will it cost? A: We may be able to ship your order Express Mail which is overnight or second day, depending on distance and time of day of your order. We charge an additional $20.00 for Express shipping. The Post Office does not guarantee delivery on time, therefore we cannot either. Please call us to arrange expedited shipping. Q: What should I do if I'm not satisfied with the items? A: We want you to be satisfied with us and with our product. If for any reason you are not satisfied with your purchase, you may return it to us. It must be received within 30 days of your purchase date and the product must not damaged or tainted. We will then issue a refund to the purchaser in the amount of the purchase price less the shipping charges if we paid for the shipping. Refunds may take up to two weeks to process. A 25% restocking charge will be deducted from your refund if the merchandise is received after 30 days from purchase date. Refunds will not be issued on returns received after 60 days from purchase date. Q: Is your checkout system secure? A: Yes. We use Coolcart for our checkout and payment system which integrates with PayPal payment gateway behind the scenes. We've been accepting payments since 2004 and have never had a breach or a reported unauthorized charge from a single customer. It utilizes a very high security protocol through name, address and card verification on the credit card you use. You can also pay PayPal directly from our cart if you prefer. If you call your order in, we shred your card information after the payment is processed. We do not keep or distribute e-mail address used with your order. We will only send you e-mail about our new items if you indicate you would like to be notified of new Pfeiffer House Music products. Q: What should I do if there is a problem with my CD or order? A: Call us toll free at (877) 815-0808 or use the form on the left to contact us. If your CD is defective or your shipment was damaged or lost in transit, we will reship at no charge. If you would like to return your order for a refund, see the Return question above. |
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